Disney’s DAS: A Lifeline for Guests with Developmental Disabilities

When Disney overhauled its Disability Access Service (DAS), the reaction from the disability community was swift and intense. Many individuals who previously qualified were left out under the new criteria. I was one of them—and shared my personal experience navigating the parks without DAS in a separate blog post. But for those who do still qualify, DAS can be a valuable tool for making Disney more accessible. That’s what this post is all about.

What is DAS—and Who is it For?

In response to widespread frustration, Disney has clarified that the DAS is intended specifically for guests who, due to a developmental disability or similar condition, are unable to wait in a traditional queue environment. The focus is on cognitive and sensory barriers, not mobility issues (as those are addressed through other accommodations).

Guests with conditions such as Autism, Sensory Processing Disorder, Generalized Anxiety Disorder, and ADHD may be eligible—though qualification is not guaranteed and is assessed case-by-case. Disney also emphasizes that other accommodations may be available to those who don’t meet the DAS criteria.

How to Apply for DAS

To request DAS, guests must participate in a live video chat with a Disney Cast Member. This can be done as early as 60 days prior to your visit through the official Disney website. If you’re applying on behalf of someone else—such as a child—that person must be present during the chat.

During the conversation, you’ll be asked to explain why the standard queue is not feasible. If approved, the Cast Member will assist in setting up DAS and any additional accommodations needed.

How DAS Works in the Parks

Guests approved for DAS, along with a limited number of travel companions, can use their MagicBands to schedule return times for attractions. This allows the guest to wait outside the physical queue—often by enjoying another part of the park—until their assigned time, when they enter through the Lightning Lane.

Note: You can only hold one DAS return time at a time.

Why DAS Matters

For guests who are unable to tolerate long, crowded, or overstimulating lines, DAS can mean the difference between a magical experience and a meltdown. Let’s face it—Disney is expensive, and often a once-in-a-lifetime trip. While DAS doesn’t necessarily let you do more, it helps you enjoy your time without unnecessary stress.

The application process can feel invasive or intimidating, but for those who qualify, it’s well worth the effort.

What If You Don’t Qualify?

Disney encourages all guests with disabilities to download the My Disney Experience app and utilize the Genie Service for real-time planning assistance. Additionally, Disney offers a range of alternate accommodations for guests with different needs. You can learn more here: Disney's Guide for Guests with Disabilities

In my experience, some of these accommodations were helpful, while others didn’t meet my needs. However, I often travel with individuals who do qualify for DAS, which helps offset some of the challenges.

Final Thoughts

Disney’s DAS program isn’t perfect—and the recent changes have understandably left many feeling excluded. But for those who qualify, it can dramatically improve the experience of navigating the parks with a developmental disability. The key is preparation: understanding the process, knowing what to expect, and advocating clearly for your needs during the video chat.

Even if you don’t qualify for DAS, don’t give up. There are still ways to make your Disney trip more accessible and enjoyable. With a bit of planning and flexibility, magical memories are still possible for everyone.

Have questions about DAS or other Disney accessibility options? Feel free to reach out or share your experience in the comments—because your story might help someone else prepare for their own.