Navigating Universal Studio's New Accommodations Process
- Alethea Johnekins
- Feb 20, 2024
- 2 min read
Updated: May 1
Embarking on the adventure of visiting Universal Studios Florida while managing specific needs is now streamlined for guests with disabilities. Universal Studios has implemented new procedures, making it essential for guests to obtain an IBCCES card for access to guest assistance passes within their theme parks. The key to initiating this process lies in remembering the acronym IBCCES, guiding you to the website where you can seamlessly apply for the card.
The application process is user-friendly. The IBCCES website seeks information about your disability and its potential impact on your theme park experience. Whether it involves mobility challenges requiring a wheelchair or sensitivity to specific stimuli like loud noises, provide accurate details in your application. Additionally, select Universal Studios as your chosen theme park destination.
Completing the application involves more steps. Alongside a photo, you must upload documentation supporting your need for accommodations. This could be a physician's statement or educational plans such as an Individualized Education Plan (IEP) or a 504 Plan. The objective is to substantiate the necessity for accommodations. Upon immediate completion, you gain access to a temporary card, with a permanent one following verification.
IBCCES then communicates your visit to Universal Studios, leading to an email from guest services.

Plan to participate in a scheduled phone conversation with park staff, typically within a couple of weeks. During this conversation, your application and specific needs are discussed. Guest services offer a guest assistance pass, granting the option to wait in a shorter queue (under 25 minutes) or receive a return time for rides exceeding a 25-minute wait. Ensuring the IBCCES pass app is on your phone, you are instructed to visit guest services upon park entry to pick up your pre-noted accessibility pass.
This structured process provides clarity and peace of mind. Knowing in advance how your disability will be accommodated removes uncertainties and alleviates concerns, ensuring a smoother and more enjoyable experience upon arrival at the park.
Comments