Summer Series: 5 Things I wish Businesses and Fellow Customers Knew about Accessibility

This summer, I’ve set a personal goal: to enjoy life as fully as I can—exploring my city, finding hidden gems in the suburbs, and maybe even wandering into some small towns I’ve never visited before. I love discovering new places and experiences, but if I’m being honest, there’s always a bit of hesitation that comes with that excitement. As someone with specific accessibility needs, I never know quite what to expect.

So I thought I’d share a few things I’ve learned—not as a complaint, but as an invitation. Whether you're a business owner, an employee, or just another person out enjoying your day, these are five simple things that can make a huge difference for guests with disabilities.

5. Accessible Parking Is About Safety, Not Just Convenience

When most people think about handicap parking, they picture it as a nice perk—closer to the door, less walking. But for many of us, it’s more about what that space allows us to do.

For example, I need to be able to open my car door all the way and use it to support myself as I get in and out. That wide striped space beside accessible spots? It’s not extra. It’s necessary. If someone parks too close or over that line, it can make getting in or out of the car really difficult—or even dangerous.

And it’s not just about the parking spot itself. A truly accessible parking space connects directly to flat, curb-free walkways, making it easier to reach the building safely. Businesses can help by ensuring these spaces are clearly marked, well-lit, and not blocked—because that’s what makes them truly accessible.

4. Accessible Restrooms Aren’t Just Bigger—They’re Essential

I’ll be the first to admit that I’ve used an accessible stall when I didn’t really need to. It seemed harmless at the time. But now, I understand how important that space can be for someone who has no other option.

On a recent outing, my mom and I both needed to use the restroom. She uses a walker and needed the accessible stall—of course, she took it. But the only other stall was out of order, and I found myself in a bit of a panic. I needed a higher toilet and a sturdy place to support myself in order to stand up safely. It was a stressful situation that reminded me how something as simple as a restroom can quickly become a challenge.

So here’s the gentle ask: if you don’t need the accessible stall and others are available, maybe leave it open. And for businesses—please keep those restrooms clean, working, and easy to find. It’s a small act that can make someone’s day a lot smoother.

3. Understanding Neurodiversity Starts with Awareness

One of the most encouraging trends I’ve seen lately is businesses offering sensory-friendly hours or accommodations for guests with neurodivergent needs. That’s such a wonderful step forward. But what about the times when people with autism, ADHD, or other conditions visit during regular hours?

My son, for example, is autistic. He’s high-functioning and becoming more independent, so he doesn’t always want to identify himself as someone who needs special accommodations. But during a recent trip, we ran into a few moments where he was clearly overwhelmed, and well-meaning staff kept engaging him—trying to be helpful, but not recognizing that he needed space more than conversation.

With just a little training, staff can learn to recognize when someone might be experiencing sensory overload and respond with compassion. Sometimes, that means simply giving someone space or speaking more softly. Those small adjustments can make a huge difference.

2. Not All Disabilities Are Visible

This one really hits home. It's so easy to look at someone and assume you understand their story—but you never really know what someone else is carrying.

I've seen families deal with judgment and stares in public because their child is having a meltdown or behaving in a way that others find disruptive. But many of those children have invisible disabilities—autism, anxiety, or sensory sensitivities, just to name a few.

Instead of making assumptions, what if we offered a little grace? A little patience? You might not know what that family has already been through just to get out the door and show up today.

And to businesses—having a quiet room or space where families can take a break when needed would go a long way. Whether someone’s navigating sensory challenges, chronic pain, or a condition you can’t see, a welcoming and flexible environment makes everyone feel more at ease.

1. Equal Doesn’t Always Mean Fair

Accommodations aren’t about giving anyone an advantage. They’re about making sure people have the chance to participate fully—just like everyone else.

From the outside, it might look like someone is getting “extra help.” But for that person, it might be the only way they can enjoy the experience. And that’s not about special treatment. It’s about inclusion.

Businesses that understand this tend to stand out in the best ways. When you create an environment where people with disabilities feel respected, supported, and seen, they remember it. And they come back. That kind of care turns first-time visitors into loyal customers—and often, into advocates who tell others about their positive experience.

In Closing…

We all have a role to play in making the world a more accessible place—whether we're running a business, working a shift, or just standing in line at the coffee shop. Accessibility doesn’t have to be complicated. It starts with awareness, empathy, and a willingness to listen.

This summer, as I keep exploring new places and sharing stories, I hope this little post helps shed light on a few simple ways we can all do better—for ourselves, and for each other.

Because when we make room for everyone, we all move forward together.